Frequently Asked Questions

 

When will I get my order?

Excited to get your gear? Can’t blame you.

In most cases your order will be delivered (to the store admin) within 2 weeks of the store closing. Deliveries go directly to the store administrator (coach, leader, teacher, band mom) for them to distribute at their determined time.

Is shipping free?

Yes, standard 2-week shipping is free. Orders are shipped for free to the store administrator, who will then distribute all the orders.

Can I get this shipped directly to me?

Great question! We hope to add this feature in the future. At this time, all orders are delivered together in one shipment to the coach, teacher, or leader and then distributed from there.

How will I get my order?

All orders will be delivered at once (and all together) to the coach or administrator in charge. They will then distribute all orders according to their schedule.

How will our order be packaged for distribution?

Get ready to smile. Your entire order will arrive at your door in one shipment, on-time, and ready for distribution to everyone who ordered. Each person’s order will be sealed in a clear plastic sleeve with their own packing list that clearly shows their name and items ordered.

All you have to do is hand them out to the right people. This puts you in complete control of the distribution process. Easy.

I have a question, who do I call?

Feel free to call our Impact Spirit Wear help line directly and be prepared to let us know which store you’re calling about. We’re available Monday through Friday, 8am – 5pm (Pacific Standard Time)

800-704-5578

How do I choose the correct size?

Each shirt style measures a little differently. When choosing your style, click on the size chart underneath the product photos. Choose a shirt you already own that matches your size well. Take the measurements as described and compare your shirt with the style you’re ordering. This should help you see how the various shirts measure up with your current wardrobe.

If you’re still not sure, give us a call. We’re happy to help you choose the perfect size. We’re on call Monday through Friday, 8am – 5pm (Pacific Standard Time) via 800-704-5578.

Can I order after the order deadline?

We wish we could help, but like the Magic 8 Ball says, “Outlook Not So Good.”
When your store closes, we immediately begin manufacturing the products that were ordered on time. This makes it possible for the whole order to be completed by the date promised
New requests after the deadline cannot be produced together with the on-time orders, making the costs for individual orders prohibitive.

Can I make a change to my order?

If you need to revise your order before the deadline, please call the Impact Spirit Wear office. We’ll do what we can to help you. Please feel free to call us Mon-Fri 8am – 5pm (Pacific Standard Time) at 800-704-5578

Unfortunately, changes can only be made BEFORE the store closing date. Once the ordering deadline has been reached, your order is locked in. No changes may be made.

What’s the return policy?

Every item is custom made to order, therefore returns are not permitted. Exceptions may be made for defective products.

Can I set up a store like this for another group?

You sure can! First, visit our store page to learn how the process works. Then fill out the form and we’ll be in touch to help get you started!