Frequently Asked Questions
Why order with Impact Spirit Wear?
Our goal is to serve and assist everyday heroes in need of great t-shirts. We do that through:
- servant-hearted staff
- free custom design
- low 12-piece minimum
- free standard shipping
How early should I order my shirts?
Our turnaround time is two weeks from the day of your approval, so we recommend reaching out to us 2-3 weeks before you need your shirts. Your guide will walk you through the whole process: from choosing a design, customizing it and then approving and placing your order. Need your shirts sooner? We also offer rush service! Learn more on our Shipping & Delivery page.
How does the design process work?
Our design process is easy! Start by customizing a design template here, or submit a custom design request here. We will get started on a mockup for you, and get in contact with you within one business day. We will work with you until your perfectly happy with your design, all free of charge. Once we've got it right, we'll proceed with the other details of your order like sizes and quantities. We'd love to chat with you about your idea! Please give us a call 800-704-5578.
Do you make totally custom designs?
Yes, and it’s still free if you are going to be printing products through us. Otherwise you can call us for a quote and we can give you pricing to purchase artwork from us.
Can I get a design without ordering shirts?
Yes! We do artwork and logos for schools all the time. You can purchase any of our templates adjusted for you for $75.00 or call us for a quote for any custom job! 888-812-4044
Can I get a shirt sizing sample?
Sure thing! We’ll help you choose the best sizing and colors to suit your needs. Call 888.812.4044 to request your samples. We’ll get it right out to you. Some charges may apply. Please note that due to screen printing costs, we will only send blank shirt samples, not samples with your design on it. If you have any questions or concerns about printing, please let us know!
What are your prices?
The best way to find out how much your shirts will cost is by selecting a t-shirt template you like and reviewing it's specific pricing details. There you can see how different factors like shirt type or number of inks will affect the price. Our master price list is also available for general pricing estimates. You will also be happy to know that we never charge for artwork or set up, and 2 week delivery is free!
What types of apparel does Impact Spirit Wear use?
We have a wide variety of shirts, sweatshirts, sweatpants and other apparel that we can use for your order! Our go-to brands are Gildan and Next Level, but we use about 40 different brands. If you have a specific request, please give us a call! 800-704-5578
How does my order get delivered?
We ship via UPS because of their reliability and overall awesome-ness.
How do I know my order will be delivered on time?
We will ship out your order quickly to get to you by our agreed upon date. A few things we cannot control include severe weather conditions, unplanned delivery service delays or acts of God. We’ll guide you along the way to take these into consideration as well and always aim to ship your order out a day early!
Is shipping really free?
Yes! 2-week delivery is totally free to addresses (sorry, no P.O. boxes) in the United States excluding Hawaii and Alaska. Need your shirts sooner? We also offer rush service! Learn more on our Shipping and Delivery Page.
How can I pay?
Once you’ve given the final approval for you order, please call us and we will gladly take your payment over the phone at 888.812.4044. We offer a few payment options…
- Online by Electronic Check, Credit Card, or Debit Card. Click here.
- School Check, with a check payment agreement, its just 1 page.
- Personal Checks need to clear the bank before we ship.
Can I order more shirts later?
Absolutely! As long as you order 12 shirts, re-orders are quick and easy. Please note that lower quantities may mean an increased per-shirt price. If you think you might need more shirts later, we recommend ordering extras.
What's the return policy?
Because every item is custom made to order, returns are not permitted. Exceptions may be made for defective products.
What are some tips for saving money on t-shirts?
We want you to get the best price possible! Here are 6 Money Saving Tips for your t-shirt order.